Troubleshoot

Troubleshooting for our service ✓ Speech Recognition ✓ Voice searching directly to your website. Easy installation and a single point of control.

Voice tracker aro not shown on my website?

A possible reason for that is the tracking code is installed in wrong location. For example - if you put code fragment in <head>, the tracker won't work. The place to put the code is in <body> tag.

Customer voice searches are not saved?

A possible reason for that is that the domain you specified when you made the tracker is different from this, where the searches are sent to our servers. In other words - you are using our service to a domain, which is not in your dashboard. Voice tracker will show and seems to work smoothly, but some functions will not work as expected. For example, the user searches saving functionality.

Our advice is to choose the settings carefully when you create a new tracker.

The theme is not changing after I change it in the dashboard?

If you use free trackers, change can take some time. Usually, settings files are refreshed in 12 or 24 hours. That it is something called "CDN Invalidation". We cache all the files to be delivered as fast as possible to the end customer. If you are in a hurry, you can make a new tracker with the right theme, language or message. Our advice is to choose the settings carefully when you create a new tracker.

In PRO trackers, we make a refresh every time you change an option. Every location in the world will get a new copy of your settings and instruction in a few seconds. That is an expensive operation, that is why we make this only in the PRO version.

The search or write message are not refreshed?

See the answer above.

I get obvious mistaken results from the voice trackers?

A possible reason for that is the language specified for the tracker is not correct. It is vital to choose carefully the language which your customers speak, otherwise, you can get extraordinary results.

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